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F.A.Q.

The Concept

What is the Mustard Making Kit?

The Mustard Making Kit allows you to make your own home made mustards from scratch.

What is in each kit?

Each kit contains 4 empty glass jars, all the dry ingredients for you to make the mustard, instruction leaflet

NB. The Hug me Honey kit contains a jar of honey along with the dry ingredients.

What ingredients do you assume I have at home?

We provide almost all ingredients you will need to make your own mustard. However you will need the following essentials:  water for all flavours, white wine vinegar for Hug Me Honey, Feeling Frisky Whisky, Fine & Dandy Brandy & Jolly Roger Rum, red wine vinegar for Pack A Punch Port and malt vinegar for Boozy Woozy Beer.  For all of the boozy kits, you simply add the amount of your favourite brand of alcohol according to the kit instructions.

What flavours are available?

We currently have 6 flavours available – Hug Me Honey, Boozy Woozy Beer, Feeling Frisky Whisky, Fine & Dandy Brandy, Jolly Roger Rum and Pack A Punch Port.

Do your kits contain additives or preservatives?

No our kits do not contain additives or preservatives.

How long will my mustard last?

Mustard will last 3 months if kept in the refrigerator with the lid tightly sealed. We recommend you keep a note of the date you made your mustard.

Payment & Delivery

What payment methods do you accept?

All the following types of cards – Visa Debit, Visa Credit, Mastercard, Electron, Maestro or American Express.

Is your packaging eco-friendly?

The outer box is 100% re-cycled as is the wood wool. We recommend that you wash out your jars and re-use them.

How long will it take for my kit to be delivered to me?

Orders placed before 12 noon GMT on a business day will be dispatched within 48 hours with the exception of orders placed after 12 noon on a Friday or at a weekend. Friday afternoon and weekend purchases will be dispatched on the following Tuesday.

Marvellous Mustard makes every effort to deliver goods within such timescales, however, from time to time, some delays are unavoidable. Marvellous Mustard shall not be liable for any delay that you may suffer in this regard.

Do you ship outside the UK?

Yes we can ship anywhere in the world. Your shipping costs are calculated according to your delivery address.

Can I have the kit sent out directly to a friend?

Yes, we can dispatch to a different address from the billing address. Please fill in the appropriate address details at the time of placing your order. Invoices are not included with the kits but are emailed to the purchaser at the time of order.

The Process & Ordering

Do I need to be a good cook to make mustard?

No, not at all! Our kits are so simple to use and we provide full easy to use instructions. If you do get stuck please email us on hello@marvellousmustard.com.

How long does it take to make the mustard?

You need to soak the mustard seeds for 48 hours to bring out their full flavour.

Once that’s done it’s just a case of thoroughly mixing in the dry ingredients provided with your kit and dividing the mixture between the 4 jars. Leave your mustard in the fridge for 7 days to allow the flavours to intensify and then it is ready to eat.  If you’ve bought a refill kit to re-use the same jars for a different flavour then soak them in hot water until the labels come off and apply the new ones supplied with your kit.

Where will I get a confirmation of my order?

We will email a confirmation of your order to the email address you provided.

Returns

I’ve made the mustard but I don’t like the taste, can I return?

Refunds will not be offered if you are simply not happy with the end results or don’t like the taste. The recipes are tried and tested by Head Chef Belinda so as long as you follow the instructions you should be happy with the results!

I’ve decided I no longer want the kit, can I return it?

You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unopened/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund including postage charges.

If you wish to exchange or return any product, please email us at hello@marvellousmustard.com.

My kit and/or contents are damaged – what should I do?

Please email us photographs of the damage to hello@marvellousmustard.com & we will contact you to arrange a replacement kit or a refund.