Your cart is empty!
View Cart Checkout
Cart subtotal: £0.00

Marvellous Mustard Ltd Terms and Conditions

Our terms and conditions (“Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the marvellousmustard.com website (“the Website”). Please read them carefully before placing your order. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website (“Website Terms”) which together shall constitute the entire agreement between you and Marvellous Mustard Ltd. (“Marvellous Mustard”).

Marvellous Mustard reserves the right to alter these Online Store Terms from time to time.

References in this document to “the online store” refer to the Marvellous Mustard official online store at http://www.marvellousmustard.com operated by Marvellous Mustard.

The Online Store Terms are subject to Scots Law and the exclusive jurisdiction of the Scottish courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.

Acceptance of Orders

Marvellous Mustard validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, Marvellous Mustard will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

Marvellous Mustard accept all orders for products and services subject to availability and certain security checks.

Marvellous Mustard accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and Marvellous Mustard. Marvellous Mustard will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, Marvellous Mustard will not be liable for any delay or non-delivery.

Availability of Products

Should online store products become temporarily unavailable, Marvellous Mustard shall hold your order until Marvellous Mustard has the product back in stock and will then mail the product to you in the usual way. You will be emailed to advise that the product is out of stock and you have the option to cancel the order should you wish. In the event that an individual product becomes permanently unavailable then Marvellous Mustard will seek to offer you a suitable alternative or give you a full refund.

Products and Pricing

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities.

Marvellous Mustard reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Export

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

Also certain items might be confiscated by customs authorities. Marvellous Mustard does not replace items that are confiscated, the customer has to check local laws to ensure the product purchased is allowed to be imported.

Guidance

To the extent that Marvellous Mustard are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).

Delivery

Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst Marvellous Mustard make every effort to deliver goods within such timescales, however, some delays are inevitable. Marvellous Mustard shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please refer to our help section, accessible from the foot of every page.

Marvellous Mustard are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.

Cancellation/Returns Policy

Marvellous Mustard have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund including postage charges.

If you wish to exchange or return any product then please email us on hello@marvellousmustard.com.

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form and give the reason for return and any new requirements.

In the instance Marvellous Mustard are liable for return postage costs Marvellous Mustard will not refund return postage above or beyond the initial postage charge. Should you have any queries regarding a return then please refer to our help section, accessible from the foot of every page.

Refunds will not be offered if you are simply not happy with the end results or don’t like the taste. The recipes are tried and tested by Head Chef Belinda so as long as you follow the instructions you should be happy with the taste.

Credit/Debit Card and PayPal payments

Our online store uses both a security certificate and our payment processor Stripe to protect and encrypt your personal information. When you enter your card details you are in a secure web environment.

Your Rights

The above terms do not affect your statutory rights.

Third Party Rights

The Online Store Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.

Company Details

This website is owned and maintained by:

Marvellous Mustard Ltd
Bright Red Ventures
Unit D74
Edinburgh Napier University
10 Colinton Road
Edinburgh
EH10 5DT

Email: hello@marvellousmustard.com
Company Registration number: SC481692

Copyright Statement

Copyright Marvellous Mustard Ltd 2014

Unless explicitly stated otherwise, all rights including those in copyright in the content of this website are owned by or controlled for these purposes by Marvellous Mustard Ltd.

Except as otherwise expressly permitted under copyright law or Marvellous Mustard Ltd ‘s Terms of Use, the content of this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without first obtaining Marvellous Mustard Ltd ‘s written permission.